November 3, 2015

Salesforce to Outlook 2016 Integration – UPDATE

Salesforce.com has released an update that addresses all the issues associated with Outlook 2016 integration.  If you have not done so already, download the latest version! 

For those Office 365 users out there who also use Salesforce.com, you may want to wait to upgrade to Office 2016 until the Salesforce to Outlook 2016 integration is created. Though the current Salesforce to Outlook Integration plugin clearly does not include Outlook 2016 in the compatible version lineup, there are occasions where products do actually work, but are simply not supported.  This is not one of those cases…  After upgrading to Office 2016 in our test environments, the Salesforce to Outlook Integration plugin failed to launch.

If you must upgrade today and need the integration to work today, there are other options. Cirrus Insight has an Office 365 connector which they market as Office 2016 compatible.  You can check it out for yourself here. There are probably others out on the App Exchange if you spend a little time looking.

Hopefully the strengthening relationship between Salesforce.com and Microsoft will begin to reduce the time between new releases and the compatibility of their products.

UPDATE 

For those of you still struggling to regain functionality of your Salesforce to Outlook Plugin, there has been progress.  Though Salesforce released a new version that was supposed to work, you may still have issues if you enabled the Lightning Experience.

Salesforce has recognized the issue and is working for a fix.  Here is a link to the Salesforce support site with additional information.

 

 

CRM Technology Review, General CRM Topics
About Kip Smith

In each of his leadership roles, Kip found his success was directly tied to his ability to effectively and efficiently manage sales and operations with technology. Never losing the desire to find success as an entrepreneur, Kip abandoned the stability of the corporate world to pursue his entrepreneurial dreams. He started Alternetics in 1999. Fifteen years later, the entrepreneurial spirit is alive and well in Kip.